1. How old is your boiler? *

Under 5 years

5–10 years

Over 10 years

2. How often is your boiler serviced? *

Every year

Every 2–3 years

I can’t remember / never

3. Do you hear strange noises (e.g. banging, whistling, gurgling)? *

No, it runs quietly

Occasionally

Often

4. How quickly does your home heat up? *

Very quickly and stays warm

Takes a while

Struggles to heat / never fully warm

5. Do you have to adjust the pressure often? *

No, it’s always steady

Occasionally

Yes, all the time

6. Do your energy bills seem unusually high compared to last year? *

No, about the same

Slightly higher

Much higher

7. Have you noticed leaks, drips or visible rust? *

No

Small drip sometimes

Yes, regularly

8. Do all your radiators heat up evenly? *

Yes, all are hot

Some are patchy

Many stay cold

9. Do you ever lose hot water unexpectedly? *

No, always reliable

Occasionally

Frequently

10. When was the boiler last repaired? *

Never, it’s always reliable

Within the last 2 years

More than twice in the last 2 years

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